Refund and Cancellations Policy
Our refunds and cancellations policy is grounded on fairness and ethics. Coursetopia will work in compliance with trading laws and best practice to ensure your statutory rights are upheld.
It is your duty and responsibility to ensure that the course is right for you. It is also your responsibility to ensure you have enrolled on the correct course. Coursetopia provides information about our courses including content, entry requirements, delivery, duration, costs and assessments which you can access prior to enrolment.
Your Statutory Rights
If you did not enrol face to face, your statutory rights allow you fourteen working days to cancel. The 14 days starts from when you enter into a legally binding agreement with us. Your cancellation rights end after you have accessed, downloaded, completed any assessments and accessed tutor support. Physical course materials must be returned within 14 daysafter submitting your refunds request. Coursetopia will not grant refund requests outside the legislative period or when you do not have any cancellation rights.
Cancellations
To cancel please complete and submit our Online Refund Request Form, located under ‘info’ on the portal. Your access to your course will be put on hold when you apply for a chargeback or request a refund.
You will be informed of the outcome of your refund request within 10 working days from when you submit your form. All refunds are processed within 30 days. We reserve the right to charge a cancellation fee of £99.99 to cover all admin costs. Awarding body fees cannot be refunded.
If we decide at our discretion to refund part of your payment, we will consider a number of factors including evidence of providing support, any correspondence, your activities, administration, downloads, access of digital resources, posting of resources, access to our copyrighted materials among many other factors. All awarding body fees are non-refundable.
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